Terms and Conditions

Any bookings made online are not valid until acknowledged directly by the property via email that the deposit has been deducted from your credit card.

While every effort is made to ensure that the information available and provided from the property is correct, we cannot guarantee that they are free from errors or faults.

By booking accommodation with Points North Apartments Coolangatta you agree to the following terms and conditions:


*** To confirm a booking, a deposit of $200 ($300 for a 3 bedroom and $500 for the Penthouse) is taken 14 days prior to arrival date, with the exception of bookings that fall inside High Season and Event dates throughout the year, where a $500 deposit is taken at the time of booking. 

* *Outstanding balance is to be paid in full on arrival. Balance in high season is payable 30 days before arrival.

* All bookings made via this website and it's booking engine are nett rates and any travel agents or travel managers must add their own commission if applicable. 

* The Penthouse has separate and differing terms and conditions. 

Change of Dates

Booking dates can be altered subject to availability without penalty outside 14 days prior to arrival (30 days prior in high season) and at the discretion of Management. Accommodation rates will be adjusted accordingly.

Cancellation Policy

  • When a booking is cancelled outside of 14 days in low season, no cancellation fee will apply. If cancelled within 14 days, deposit is forfeited. In the case of no shows the whole amount for the booking will be charged. 
  • High Season - December/January School Holidays, Christmas, New Year, Easter long weekend from Easter Thursday, Cooly Rocks On Festival (and also other event dates at management's discretion) 
  • CANCELLATION POLICY -  When a booking is cancelled outside of 30 days, a 100% cancellation fee will apply. Balance is due 30 days prior to arrival. If cancelled inside 30 days before your arrival, 50% of the total booking cost is forfeited. If cancelled inside 15 days before arrival, 100% of the total booking cost is forfeited.  

Security Deposits

All guests are required to provide credit card details on arrival to cover any miscellaneous charges, a pre-authorisation of $200 will be held against this card. $300 for 3 bedrooms and $500 for the Penthouse. Photo identification may also be required to be presented when requested.

Cleanliness/Damages to Apartments

Guests are required to leave apartments in a clean manner or you may be charged for extra cleaning at the discretion of Management. Guests will be held liable for any damage to, or losses in the apartment.

Points North Apartments has a strict No Party Policy. 

The number of guests in your apartment will be recorded on arrival. All guests must be over the age of 18 unless accompanied by a parent or guardian. Proof of age in the form of photo ID is required prior to release of keys.

Apartment Cleaning/Servicing

  • Departure Clean: Occurs after all stays regardless of length of stay.
  • Weekly Service: Occurs once only during an 8 night stay and every week thereafter and includes the replenishing of linen.
  • Daily Service: Not included unless previously arranged for an extra charge. 

Unit Allocation/Requests

Management will endeavour to grant any requests made by a guest however these requests cannot be guaranteed.

On behalf of Points North Apartments Coolangatta we would like to thank you for choosing to book your accommodation with us and we look forward to welcoming you to our property. 

Points North Apartments Coolangatta

Points North Apartments
66 Marine Parade
Coolangatta QLD 4225

Reservations: 1800 423 336
Phone: +61 7 5536 0000
Email: bookings@pointsnorth.com.au
Send an Online Enquiry

"Park your car and enjoy the stay" 6 October 2015 - A TripAdvisor Traveller Read 298 reviews of Points North Apartments

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Guest Reviews


In a word excellent. From the moment I arrived Ruth and her team in reception made me feel very welcome as they did throughout my entire stay. The room was very well appointed and comfortable with fantastic views from Greenmount to Surfers Paradise all of which made for a most relaxing holiday. Points North is extremely well located with a short walk to the ..

Points North Apartments - Reviewed by Peter Wilcox on 12-Dec-2014.

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